This blog is dedicated to my new house. Mostly I will talk about the house itself... but I have to take a quick break from that and tell this story.
I decided to be nice and buy the crew lunch today. They are busy setting trusses on my super high roof and it's a big job, hot outside, and the wind is whipping them. I went to the house to just look a bit and try to make some educated decisions on lighting and I about died from the wind whipping me around. I was only there for a half hour.
So, Shera and I got all their subway orders and decided we'd make a quick trip to Subway for them. No problem.
9 different orders, all written down. Piece of cake.
Abbie's, my 14 year old, favorite place to eat in this entire city is Subway. She begs to go there all the time. Funny thing is she only orders ham and cheese on white. Good Grief! Go to the grocery store. I always resist going there. Partly because I can just get the same thing at the store for a LOT CHEAPER. And today, I put it all together and figured out the real reason why I hate the place.
It IS STRESSFUL, people!!!! We got there and already the line was about 6 people long. We had our lists of things ready to go... and the closer we got, the more we stressed out realizing they aren't going to be happy with us when we order 9 sandwiches! So, creatively we figured out that we would split it up, she can order 4 and I will order 5. Then it doesn't seem so bad.
The problem is --- the people at Subway RUSH you!!! They TALK FAST, they ASK you questions you haven't thought about, they HURRY you to make a decision, and they get COMPLETELY ANNOYED if you don't have your decisions figured out in advance.
Shera ordered tuna salad for herself. I thought that sounded kind of good, but I hate tuna, so I asked the girl if they have chicken salad. She said "What do you want on the beef?"... I said "No, I asked if you have chicken salad?" ... She said "Yeah, we do but what do you want on the beef?"
She was really focused on that beef, so I answered her....
Then, she made me a chicken salad and asked me if I want cheese on it! Not A CHICKEN SALAD!!!! I wanted chicken salad!!!!!!!!!!!
The problem was... I was so stressed out with all the other questions... I didn't even tell her she made me the wrong thing. I ate a chicken salad for lunch.
The manager decided to "help out" by yelling at the workers and telling them that the line has already slowed down too much, they need to keep moving! I wanted them to take a minute and think things through to give me what I ordered! So, the manager shoved a paper at Shera and said...
"here, I'm going to give you a fax order form for next time... it is really a lot easier for us".
I wanted to say excuse me, I didn't mean to make it hard for you by coming here!!! I apologize for the annoyance that these nine meals created for you.
I felt like screaming! We didn't premeditate this issue. We decided on a whim to go to Subway from a jobsite!!! We didn't have a fax machine handy to fax in the order! AND HELLO!!! I JUST ORDERED $35 WORTH OF SANDWICHES!! THE LINE DIDN'T SLOW DOWN, YOU JUST FILLED NINE ORDERS IN THE AMOUNT OF TIME IT SHOULD HAVE TAKEN YOU TO FILL TWO!
I just love customer service in the 21st century!
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6 comments:
Seriously.
That place stresses me out when I am ordering TWO sandwiches.
Matt you crack me up! I love it! I'm taking my wallet elsewhere too from now on!
I am with you!!! On the service, I still like the sandwiches. I usually try to go during an "off" time. 2:00 in the afternoon?
wow, how disappointing.. not sure i feel like going there anymore!!
I haven't been to Subway since Jim left; Sub City does rule. Great sandwiches!
ok so i like subway, i'm sorry! you definitely get more at subcity, but they take forever!! plus subway has funner breads... stick with mcds, i'm sure all the guys would have liked a happy meal toy.
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